Question 1

How do I check my current loyalty tier and point balance?

Accepted Answer

Log into your account and navigate to the "My Account" or "Loyalty" section of the dashboard. Here you will find your current tier status, total points accumulated, points required to reach the next tier, and a history of recent point transactions. The information updates in near real-time after each qualifying bet is settled. The mobile app also displays a summary of your loyalty status on the home screen for quick reference.

Question 2

Do loyalty points expire, and how can I prevent losing them?

Accepted Answer

Yes, loyalty points are subject to an expiry policy. Unused points are typically forfeited after 90 days of inactivity. To avoid expiry, ensure you place at least one qualifying wager within each 90-day window. Additionally, redeeming points promptly — converting them to bonus cash or free bets rather than stockpiling — is good practice. Set a recurring reminder in your calendar to review your loyalty dashboard at least once per month.

Question 3

Can I earn loyalty points on both sports betting and casino games?

Accepted Answer

Yes. The program is a unified cross-product loyalty scheme, meaning points accumulate from qualifying activity in both the sportsbook and the casino. However, contribution rates differ by game type. Sports bets at qualifying odds typically contribute at the full rate, as do most slot games. Table games such as roulette, blackjack, and baccarat may contribute at a lower percentage — commonly between 10% and 25% of the standard rate. Always check the current terms for precise contribution percentages by product category.

Question 4

What happens to my tier status if I have a low-activity month?

Accepted Answer

Tier status is evaluated on a rolling basis — usually monthly or quarterly depending on your current level. If your wagering activity falls below the threshold required to maintain your current tier during an evaluation period, your status may be downgraded to the tier that corresponds to your actual activity level. You do not lose points already accumulated; however, you will earn at the lower tier's multiplier rate until you rebuild your volume. Consistent, regular play across each evaluation period is the most effective way to protect your tier status.

Question 5

Are there wagering requirements on loyalty cashback and redeemed bonuses?

Accepted Answer

Yes. Funds received through cashback promotions or converted from loyalty points into bonus cash typically carry a wagering requirement before they can be withdrawn as real money. The specific multiplier varies by promotion — standard cashback often carries a 1x to 3x wagering requirement, while promotional bonuses may require 5x or more. Loyalty point redemptions for free bets may have different terms still. Always read the specific terms attached to each redemption or cashback offer before accepting to ensure you understand the conditions.

Question 6

How do I qualify for VIP or Elite tier status, and what is the process?

Accepted Answer

VIP / Elite tier is the highest level of the loyalty program and entry is typically by invitation rather than automatic progression. The platform's VIP team monitors high-activity accounts and reaches out directly when a player's wagering volume and history meet the qualifying criteria. If you believe you should be a VIP candidate based on your activity level, you can also contact customer support and request a review. Once invited, a dedicated VIP account manager will be assigned to you to outline the exclusive benefits and next steps for formalizing your status.

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